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CryptoDesk
Legal & Compliance

Privacy Policy

Last Updated: October 2026 • Effective Date: October 2026

1. Introduction

CryptoDesk ("we", "our", or "us"), a venture under Siloam Tech Co. Ltd, is dedicated to protecting the privacy and personal data of our users. This Privacy Policy details how we collect, process, store, and safeguard your information when you utilize the CryptoDesk mobile application, our over-the-counter (OTC) services, website, and related digital payment infrastructure.

2. Information We Collect

To provide compliant OTC and mobile money liquidity services, we collect:

  • Identity Information: Full legal name, date of birth, nationality, national identification number (NIN) or passport details for mandatory KYC/AML compliance.
  • Contact Details: Verified phone number (MTN Mobile Money, Airtel Money, or M-Pesa account) and email address.
  • Financial & Transaction Data: Crypto wallet addresses, transaction hashes, amounts traded, and payout rail identifiers.
  • Device & Technical Telemetry: IP address, device model, operating system version, and mobile security flags (e.g., biometric authentication status).

3. How We Use Your Information

We process your personal and transaction data strictly for legitimate operational purposes:

  • Executing instant mobile money top-ups, cashouts, and OTC currency exchanges.
  • Complying with Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Know Your Customer (KYC) regulatory requirements.
  • Detecting, preventing, and mitigating fraudulent activities, unauthorized account takeovers, or abusive trade behavior.
  • Delivering direct transaction receipts, rate-lock execution status, and priority desk notifications.

4. Data Security & Storage

We implement industry-grade security measures to safeguard user records, including end-to-end TLS encryption in transit, AES-256 encryption at rest, and decentralized Multi-Party Computation (MPC) architectures that eliminate single points of failure.

5. Third-Party Sharing

We do not sell, rent, or trade your personal data. We only share information with licensed telecom operators (MTN, Airtel, Safaricom M-Pesa) solely to complete authorized fund payouts, and with competent regulatory authorities when strictly required by law.

6. Contact Us

For any questions regarding this Privacy Policy or your personal information, please visit our Contact Page or message our compliance desk via WhatsApp at +256 748 370 002.